Top 218 Complaints and Reviews about Bed Bath & Beyond

On my way home I stopped in the 420 E Round Grove Rd, Lewisville, TX store. Before I walked into the store, I checked my purse for my 20% off coupon, oops left it at home. So, I immediately sign up on the web via my phone, only to receive an email that it would be 24 hours before I would receive my coupon. I decided to make a go for it and explain the situation to the cashier, boy was that a mistake.

I went ahead and located the $29.99 products I needed. Brought it to the counter, and began to explain my dilemma. The cashier looked at me rather puzzled and said she didn't have one to give, and then began to advise me to purchase the item and come back when I located my coupon. That's when I flashed the "you've gotta be kidding me"! My time, my gas for 20% off. Apparently, they were not capable of keying in the 20% off either. So, I asked for the Manager - thinking maybe the cashier was new.

As I waited for the Manager, I allowed the person behind me to proceed to check out her items, mind you she paid using a 20% off coupon. When the Manager came up, she asked the cashier what was wrong and the response was "she doesn't have a coupon" (sigh). The Manager then proceeding to tell me the same thing "I don't have one to give", "wait you do because the lady who just checked out used one." I then ask "would you rather lose a $29.99 sale versus doing the right thing" and she shrugged her shoulders.

I explained that I signed up for offers on their website but need to wait 24 hours. She looks at me and say, "Yeah they use to give it right away, but I don't know why they don't do that anymore." Okay that's really not an answer I was seeking. At this point I'm thinking to myself, "Really I cannot believe this is happening." She proceeds to walk away and then I said thank you for the customer service and that I would be contacting their Corporate office. Needless to say, I left the store empty handed.

As soon as I reached my vehicle, I immediately googled the phone # to corporate. After a brief hold I finally spoke with a gentleman and explained the situation, he seemed rather puzzled as to why they wouldn't provide the 20%. He took my contact information and stated someone would call me. However, after reading the comments on this site with respect to Bed Bath and Beyond that most likely won't happen. I advised the Customer Service Rep that the Manager stated, "Lots of folks ask for coupons," so how many other sales has that store lost due to this store's policy.

After hanging up with the Customer Service Rep, I went to a competitor (no name mentioned) and purchased a similar product for $10 less... So, thank you Bed Bath and Beyond for allowing me to locate something cheaper! You guessed it, that was my last visit to this store. I sure hope someone from Corporate reads this note and they change their policy, otherwise they'll be another store closing its doors. What happened with Customers First. Companies cannot afford to have ANY sales walk out the door. Shame on your Company and double shame on your poorly trained employees.

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